We recently received a call from a longtime customer of over 10 years, which we hadn't heard from in about a year.  As it turns out, he switched from using our latch to using a competitor's product; seeing as he was getting a significant cost savings.  After 6 months of having product in the field he started to receive calls saying all of his latches on his product were breaking.  He called Actus looking for help, needing product to be sent out immediately to begin a field retrofit.  We were able to respond to his needs and ship him more than enough latches to cover his field retrofit the same day.